Introduction
At Pura Vida Moringa®, we take your privacy seriously. This privacy policy describes how we collect, use, and share information about you when you visit our website or make purchases from us. Please take the time to read this policy carefully.
Information We Collect
We collect information about you in various ways when you interact with our site or make purchases. The main types of information we collect are:
- Contact information such as your name, email address, phone number, and mailing address when you create an account or make a purchase.
- Financial information such as your payment card number and billing address when you make a purchase. This is processed by third-party payment processors and we do not store it on our servers.
- Order information such as the products you purchase, quantities, prices, and delivery details.
- Account information such as your username, password, preferences, and order history when you create an account with us.
- Marketing preferences such as your consent to receive marketing emails from us and newsletter subscriptions.
- Communications such as emails, chats, or phone calls between you and our customer service team.
- Device information such as your IP address, browser type, operating system, and access times when you interact with our website. This is used to optimize the site.
- Survey responses such as feedback you provide on our products and services via surveys.
We may also collect anonymous demographic information which cannot identify you personally.
How We Use Information
We use the information we collect for the following purposes:
- Fulfilling orders – We use order information to deliver purchases, process payments, and communicate with you about orders.
- Customer support – We use your contact information to respond to inquiries, verify your identity, and provide other customer care.
- Marketing – With your consent, we will send you marketing communications, newsletters, offers and promotions via email or other channels. You can opt out anytime.
- Product development – We analyze use patterns and survey feedback to improve our product offerings. However, this data cannot identify you personally.
- Legal compliance – We use information to comply with legal requirements, enforce our policies, prevent fraud, and protect our rights.
- Security – We monitor activity to detect and prevent potential threats and illegal activity on our site.
We only process your information for the minimum time necessary or as required by law.
Information Sharing
We may share your information with third parties in the following circumstances:
- Service providers – We share information with vendors providing services on our behalf such as payment processing, order fulfillment, customer support, hosting, analytics and marketing. They are required to handle your information securely.
- Legal processes – We may disclose data to respond to subpoenas, court orders or legal processes as required by law.
- Business transfers – If we are acquired by or merged with another entity, we may transfer your data to them, but we will require them to honor this privacy policy.
We do not sell or share your personal information with third parties for marketing purposes.
Cookies and Tracking Technologies
We and our service providers use cookies, web beacons, tags, scripts and other tracking technologies to recognize you and your device(s) on our site and store preferences, track activity, target ads, analyze site traffic and trends, and gather demographic information.
You can control cookies through your browser settings and other tools. Declining certain cookies may impact your experience on the site.
Third Party Sites
Our site may contain links to other sites such as social networks. We are not responsible for the privacy practices of these sites. Please read the privacy policies on those sites carefully.
Children’s Privacy
Our products are not directed to children under 18. If you learn a child has provided us with personal information without consent, please contact us.
Your Privacy Rights
You have the following rights with respect to the personal information we hold about you:
- Right to access, correct or delete your personal information
- Right to restrict or object to processing of your personal information
- Right to receive your information in a portable format
- Right to lodge a complaint with your local data protection authority
To make a request, please contact us using the information below. For your protection, we may require verification of identity before fulfilling requests.
Security
We implement security safeguards designed to protect your data, such as HTTPS. However, no data transmission over the Internet is 100% secure. We cannot guarantee security of your information.
International Data Transfers
We are based in the United States and your information will be processed and stored here. If you are located outside the U.S., you consent to the transfer of your data.
Changes To This Policy
We may modify this privacy policy at any time. We will post changes here and update the effective date. Please review regularly for updates.
Contact Us
If you have any questions about this privacy policy or your information, please contact us at:
Email: [email protected]
Phone: 555-1234
Effective Date: January 1, 2023